Translation in the Travel and Hospitality Industry

The Key to a Seamless Customer Experience


The travel and hospitality industry is one of the most dynamic and rapidly growing industries in the world. With the rise of globalization, travel and tourism have become more accessible and convenient for millions of people around the globe. However, language barriers can create significant challenges for travelers and hotel guests, making their experiences less enjoyable and memorable.

This is where our services can be of use. ILT can help you break down language barriers and facilitate seamless communication between customers and businesses so that your guests or users can fully understand and engage with the services and products your company offers.

We have translated travel guides, websites and brochures, to help visitors navigate their destinations with ease. We have helped with multilingual flight announcements and safety instructions, making it easier for travelers to understand important information while in transit. And we have contributed to the translation of advanced booking platforms, allowing travelers to make reservations, purchase tickets and “virtually” visit the holiday locations before their departure, all in their  preferred language.

Customer experience is at the core of the hospitality industry. People are looking for a good time, an their customer experience should be memorable and positive. Both translation and interpretation help break down language barriers and make it easier for customers from all over the world to fully engage and enjoy their travel or holiday, contributing to brand loyalty and increased customer satisfaction.

ILT has contributed to the translation and adaptation of:

  • Booking platforms
  • Rental platforms
  • Airways portals
  • Professional Travel Apps
  • Websites
  • Video scripts
  • Guides (in print and digital)

Hybrid Process Solutions

In the travel and hospitality industry, the amount of content can sometimes be huge. And budgets can not always be stretched. 

This is why ILT offers a hybrid approach, which integrates machine translation and human post-editing for non engagement-critical communications.

We are happy to show you how this would work in your specific circumstance. 

From Websites to Social media interactions, we will work with you to find out what really works for you and your customers.